Property Security
Alarm Response
Guardian Edge attends alarm activations across the UK, assessing what has happened, securing the premises where necessary, liaising with the emergency services and reporting back — so that an activation at 2am does not become a problem for your own staff.
Someone attends, assesses, secures and reports — and it isn't you.
Who this is for
- Businesses with monitored alarm systems and no response arrangement
- Property managers responsible for buildings without on-site staff
- Owners of vacant property with a history of activations
Problems it solves
- Activations go to a director's mobile and are ignored after the third one
- Police response has been withdrawn following repeated false calls
- Nobody can confirm whether an activation was genuine
- A break-in was not discovered until the following morning
What Guardian Edge provides
Our alarm response scope
What we provide
- Attendance at alarm activations, 24 hours a day
- Internal and external site assessment on arrival
- Alarm reset where the cause is identified and the site is secure
- Emergency securing and boarding up where entry has been forced
- Liaison with police and other emergency services
- Written incident report with photographs
Typical scope
- Commercial, industrial, retail and residential premises
- Vacant property and construction sites
- Sites nationwide under one arrangement
Before we price anything
Inspection & survey process
- 01
Record site and response detail
Access, alarm arrangements, hazards, escalation contacts and what the attending party is authorised to do.
On site
How the work is delivered
- 01
Activation received
From your alarm receiving centre or direct from you.
- 02
Attendance and assessment
Perimeter and internal check, cause established where possible.
- 03
Made secure
Emergency securing arranged where the building cannot be left as found, using our own boarding-up teams.
- 04
Reported
Written report with photographs, and any remedial works quoted.
Compliance
What the rules actually require
- Repeated false activations lead police forces to withdraw response under the ACPO/NPCC security systems policy. Response attendance and false alarm investigation both help protect that.
- Where a genuine incident has occurred, preserving the scene matters — attending personnel are briefed accordingly.
Standards & legislation
These are not all the same kind of obligation, and we do not present them as if they were. A statutory duty is law. A British Standard is the recognised way of demonstrating you have met one. Guidance and our own recommendations are neither.
- British StandardBS 7984
Keyholding and response services — code of practice
Covers response attendance, conduct on site and reporting.
Ongoing support
Planned, reactive and multi-site.
Most providers do one of these well. The value of a single provider is that the schedule, the emergency and the portfolio all sit in the same place.
Planned maintenance
- Standing response arrangement with agreed escalation
Reactive support
- 24-hour attendance at activations
- Immediate emergency securing where required
Multi-site & national portfolios
- One response arrangement across every site regardless of location
Procurement, simplified
What happens next?
- 01
Tell us what you need
One form, one call or one email. A photograph or an existing report is enough to start.
- 02
We assess the requirement
We confirm scope, access, and whether a site survey is needed before anything is priced.
- 03
You receive a clear quotation
Itemised, with what is included and what is not. No provisional sums that move later.
- 04
We arrange attendance
A confirmed date and window, with the engineer or trade named in advance.
- 05
Works are completed
Carried out by directly managed engineers or vetted specialist subcontractors.
- 06
Evidence is supplied
Certification, test records and photographic evidence where the work calls for it.
Related services
Other disciplines
Locations covered
- Aberdeen City
- Aberdeenshire
- Angus
- Antrim and Newtownabbey
- Ards and North Down
- Argyll and Bute
- Armagh City Banbridge and Craigavon
- Barnsley
- Bath and North East Somerset
- Bedford
- Blackburn with Darwen
- Blackpool
- Blaenau Gwent
- Borough of Bolton
- Borough of Bury
- Borough of Halton
- Borough of Oldham
- Borough of Rochdale
- Find coverage near you →
Get a quotation for alarm response.
One form, one call or one email. A photograph or an existing report is enough for us to start — and we will tell you plainly whether a site survey is needed before anything is priced.